Overview

Users can add and reply to comments on incidents and related objects.

User Account Requirements

The user account you use to log into Resolver must have permission to reply to comments within their user group or account permissions.

Please refer to the User Groups article for further information on configuring user group permissions.

Please refer to the Configure a Standard Form Header article for further information on adding the Communications tab to a form.

The Comments screen is located under the Communications tab on a standard form.

Communications Screen

Clicking the Reply button will create a new comment thread.
Users can be tagged in comments and replies using the @ symbol, typing the user's name, and then clicking to select the user.
Tagged users will receive an email notification with a link to the incident where the comment is posted. Users who do not have permission to view the object will not be able to comment on it.
Deleted user's comments are not deleted from the system.
Resolved comments cannot be edited.
Turning off the Communications tab on a form does not delete the comments. All comments will reappear on the form once Communications is re-enabled on a form.
Inactive users cannot be tagged in comments or replies; any tags saved before the user was deactivated will be displayed. An inactive user must be deleted to edit an inactive user's unresolved comment.